Return and Refund Policy

Return & Exchange Eligibility

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange it under the following conditions:

  • Items must be returned within 6 days from the delivery date.
  • Items must be unused, unwashed, and in their original condition with tags and packaging intact.
  • Returns due to sizing issues are accepted, but the customer must bear the return shipping cost unless the item is defective or incorrect.

Shipping

  1. Order will be delivered with in 10 business days.

How to Initiate a Return

To return an item, follow these steps:

  1. Contact Us: Email us at myzamiacollections@gmail.com or call 9995110996 with your order details and reason for return.
  2. Approval & Shipping: Once approved, ship the product back to us at Zamia Collections , 115 A, Mohanam, Kinginimattom P.O, Kolenchery, Ernakulam Dist , Kerala -682311. We recommend using a trackable shipping service.
  3. Inspection & Processing: Once received, we will inspect the item and process your return or exchange within 6-7 business days.

Refund Policy

Refund Mode: Refunds will be credited to your original payment method within 2-3 business days after approval.

  • Non-Refundable Charges: Shipping charges, COD fees, and any applied discounts are non-refundable.
  • Replacement / exchange order will be delivered with in 3-4 days
  • Delayed or Missing Refunds: If you haven’t received your refund, check with your bank or payment provider before contacting us.

Exchange Policy

  • Exchanges are subject to availability. If the requested size or color is unavailable, a refund will be processed.
  • Customers must cover the shipping cost for size exchanges unless the item is defective or incorrect.

Damaged or Defective Items

  • If you receive a damaged or defective item:

      • Contact us within 2 days of delivery with photos of the product and packaging.
      • We will offer a replacement, exchange, or full refund, including shipping costs.

Cancellations

Orders can be canceled within 3 hours of placing the order. Once shipped, cancellations are not possible.

Contact Us

For any return, refund, or exchange inquiries, reach out to us at:
📧 info@zamiacollections.com
📞 9895855954

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